1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, such as when you:
- Create an account
- Purchase tickets
- Create or manage events
- Contact us for support
This information may include:
- Name and contact information
- Email address and phone number
- Payment information (processed securely by third parties)
- Profile information and preferences
1.2 Usage Information
We automatically collect certain information when you use our Service:
- Device information (type, operating system, browser)
- Log information (IP address, access times, pages viewed)
- Location information (if you choose to share it)
- Cookies and similar tracking technologies
2. How We Use Your Information
Purpose | Information Used | Legal Basis |
---|---|---|
Provide our Service | Account info, contact details | Contract performance |
Process payments | Payment information | Contract performance |
Send notifications | Email, phone number | Legitimate interest |
Improve our Service | Usage data, analytics | Legitimate interest |
Comply with legal obligations | All information as required | Legal obligation |
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
3.1 Service Providers
We may share your information with trusted third parties who assist us in operating our Service:
- Payment processors (Stripe, PayPal, etc.)
- Email service providers
- Analytics providers
- Cloud hosting services
3.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
- Prevent fraud or abuse
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers and infrastructure
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
5.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Update or correct your information
5.2 Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
5.3 Communication Preferences
- Opt-out of marketing communications
- Manage notification preferences
- Control cookie settings
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our Service
- Provide personalized content and ads
- Ensure security and prevent fraud
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Updating the "Last Updated" date
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Website: https://kelalgateway.com
- Address: Addis Ababa, Ethiopia
- Data Protection Officer: [email protected]
Last updated: January 2025