Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, such as when you:

• Create an account
• Purchase tickets
• Create or manage events
• Contact us for support

This information may include:

• Name and contact information
• Email address and phone number
• Payment information (processed securely by third parties)
• Profile information and preferences

1.2 Usage Information

We automatically collect certain information when you use our Service:

• Device information (type, operating system, browser)
• Log information (IP address, access times, pages viewed)
• Location information (if you choose to share it)
• Cookies and similar tracking technologies

2. How We Use Your Information

Purpose	Information Used	Legal Basis
Provide our Service	Account info, contact details	Contract performance
Process payments	Payment information	Contract performance
Send notifications	Email, phone number	Legitimate interest
Improve our Service	Usage data, analytics	Legitimate interest
Comply with legal obligations	All information as required	Legal obligation

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

3.1 Service Providers

We may share your information with trusted third parties who assist us in operating our Service:

• Payment processors (Telebirr, M-PESA, eBirr, etc.)
• Email service providers
• Analytics providers
• Cloud hosting services

3.2 Legal Requirements

We may disclose your information if required by law or to comply with legal processes, protect our rights and property, ensure user safety, or prevent fraud or abuse.

Minister of Revenue (MoR): As required by law, we share all purchase information and payment information with the Ministry of Revenue (MoR) of Ethiopia. This includes transaction details, amounts, and related data necessary for tax and fiscal compliance. Such data is shared in accordance with applicable legal and regulatory requirements.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Update or correct your information

5.2 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

5.3 Communication Preferences

• Opt-out of marketing communications
• Manage notification preferences
• Control cookie settings

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and ads
• Ensure security and prevent fraud

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Updating the "Last Updated" date

10. Contact Us